About SUNY Technology Conference

Professional Development at STC 2017
Adding a Little "LUSTER" To The Workplace

STC is excited to welcome back SUNY Adirondack Adventure Sports who will be hosting a PD session focused on a client-centric approach to problem solving. Participants will walk away with valuable skills that can be used to promote personal growth and well-being both in and out of the workplace.

The goal of any successful higher ed. technology department is to provide excellent service. Understanding the needs of the campus community is paramount in achieving institutional goals and enabling individuals by leveraging all the tools, technology, and services available.

Placing people first in the problem resolution process is key. Sharpening these skills will assist technologists and key support specialists, to step back and put individuals first during the resolution process. This approach leads to providing a better perspective and delivering a more effective solution.

The LUSTER approach is a proven tool for facilitating a people first problem solving style:

  • L - listen and observe
  • U - understand and challenge
  • S - solve using strengths over weaknesses
  • T - trust in abilities of all concerned
  • E - enable the solution
  • R - readjust if necessary

Today's activities will focus on developing and integrating these skills into the everyday problem resolution process. Learn to add a little LUSTER to your life!

Please come and join your colleagues in Lussi Ballroom D located in the Lake Placid Conference Center, Tuesday June 20th from 8:00 - 10:00am. There is no registration for this professional development activity. All you need to do is show-up. See you there!